Help customers help themselves

HelpDocs makes it super simple to fly through support. Easily build, manage, and monitor your Knowledge Base so you can enable customers to help themselves.

Powering millions of pages per month from startups to enterprise.

Create something spectacular.

Building your Knowledge Base should be as flexible as possible to match your brand. That's why we offer a variety of ways to make it feel like home.

Fully customizable Knowledge Base

Whatever you fancy making—you can build it. Create a Knowledge Base in a few minutes with your brand color and customize it however you like with CSS, JavaScript, or an HTML template.

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Lovingly crafted templates

We create our templates from the ground up. That means fast, modern, and responsive templates that your customers will love.

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Build in stealth mode with .dev

Create your perfect HTML template and change your branding to match without pushing those changes live.

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Create something truly unique

With our HTML templating feature, you can create something truly unique. Based on the popular Handlebars templating language, your developers will get going in no time. And with our Starter files you'll get a head start too.

Learn about HTML templates →

What our customers are saying.

Our amazing customers span a variety of industries—but there's one common theme—how easy HelpDocs is to use. Check out their stories to find out more.

“I started exploring and testing various ready-made knowledge base solutions. We tried other software providers. However things like user usability, integrations, customization options and language (as our clients are mostly Dutch) didn’t match our needs in these solutions. After that we were happy that we found HelpDocs, as this software covered 100% of our needs! 🙌🏼”

“Before HelpDocs we had an 80 page PDF that was our user guide and if you needed help or learning, or understanding, you could consult our 80-page user guide and that was your option”

“Since using HelpDocs, our customer success team has managed to demonstrably reduce the number of calls, that just require some basic support. So it is a huge relief for our support team”

“Because HelpDocs is user friendly and because you get a pleasant result with what you create, it makes you want to use it. We now regularly add new articles, which was not the case with our former tool.”

Simple, speedy, and secure.

Your support team deserves a platform that doesn't get in their way. HelpDocs requires no training, includes rich editing, and gives you the flexibility you need when you need it.

Rich editing experience with our bespoke text editor

Our text editor has been specifically designed for technical writers and support folk alike. With specific elements like callouts, tables, and buttons built-in, you'll have everything you need. If you don't then use our HTML blocks to create something truly custom inside your articles.

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Clip that here, there, and everywhere

Rewriting the same pieces over and over? No need—with Clips you can insert the same content without the extra effort. Create templates, snippets, and extra-special code samples.

Learn about Clips →

It's a team sport

Invite your entire team to manage your Knowledge Base. With clear roles included, you can manage everyone and get articles written by experts, faster.

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Feedback built-in

Get instant feedback on your Knowledge Base articles with our easy feedback system. Learn how well your content is performing and pipe it into Slack.

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Translate into hundreds of languages

Whether you want to translate manually, use one of our integration partners, or our Machine Translation feature, you can translate your Knowledge Base into hundreds of languages.

Learn how it works →

See what our customers have built.

HelpDocs comes packed with a variety of ways to customize it to fit your brand. Whether you simply want to change the main color or add CSS, JavaScript, or create an HTML template from scratch, your team has to tools to make it yours.

Custom CSS & JavaScript

Custom CSS comes on every plan. Adjust the style of any element on the page. For more control use JavaScript and change the behaviour of your Knowledge Base.

Custom HTML with Handlebars

Want to start from scratch and build your own template? Our Handlebars-based templating engine gives you full control so you can create whatever you want.

Modern pre-built templates

We're always pushing ourselves to create more advanced, fast-loading, and well-designed templates. Starting a lovely looking Knowledge Base is super simple.

Supercharge your docs with the Grow plan.

Create a powerful Knowledge Base experience by subscribing to the Grow plan.

Segment your content with our Permissioning feature and show different content to different people so that they have a unified experience in one place.

Create a seamless login experience with a choice of SSO providers so that you audience can start editing and creating in a few seconds.

Monitor, analyse, and improve.

A Knowledge Base is more than just setting it and forgetting it. With our tools you'll be able to monitor what your audience is reading, searching, and finding.

Never forget to refresh your content

Ever find yourself with outdated articles? With our set stale feature, you can set reminders to give your articles a little spruce up before they become outdated and keep things fresh.

Learn more about Stale →

Dig deeper with Stats

Filter, export, and tune into your data. Find out what people are searching for, how many views your articles are getting, and who's writing the most articles on your team.

Find out about Stats →

Filter and investigate

Understand the flow behind your stats with our advanced filtering system. Filter by authors, categories, search terms, and more.

Take a look at our filtering system →

Integrate into your workflow

From team communication to existing customer support tools—we have a bunch of different options so you don't have to switch what you're already using. Here's just a few of them.